Data Deletion Instructions
Last Updated: July 30, 2026
At Synfra Technologies, LLC, we provide users of the ArcWalk application with full control over their data. You can request the deletion of your personal information and project data at any time.
How to Request Data Deletion
The fastest way to delete your data is directly within the App:
- Open the ArcWalk App on your mobile device.
- Navigate to the Settings tab (gear icon in the bottom navigation bar).
- Tap "Delete my profile" under the "Delete my data" section.
- Confirm the deletion in the popup dialog.
Alternatively, you may submit a formal deletion request via email:
- Email: synfrabusiness@gmail.com
- Subject: Data Deletion Request - [Your Name]
- Required Info: Please include the email address associated with your App profile so we can locate your submissions.
What Data is Deleted?
When a deletion request is processed:
- Personal Identity: Your name, email, phone number, and company name are permanently purged from our servers and encrypted local storage.
- Project Media: All photos of equipment and facilities uploaded to our secure storage are deleted.
- Project Data: Technical specifications and notes captured during your walk-downs are removed.
Data Retention Policy
Upon using the in-app deletion tool, your local data is removed immediately. Requests sent via email are typically processed within 5 business days. We may retain anonymous logs of submission events (timestamps and device IDs) for security audit purposes, but these logs contain no identifiable personal or project-specific information.
For any other questions regarding your data, please contact us at synfrabusiness@gmail.com.